A SEPA (Single Euro Payments Area) transfer typically takes between 24 to 48 business hours to process (weekends and holidays are not included).
If you made your transfer less than 48 hours ago, we recommend waiting until this time frame has passed.
However, if you made the transfer more than 48 hours ago and the funds have not yet been credited to your account, please send us a transfer operation notice that includes the following information:
- The name of the transfer sender.
- The name of the transfer recipient.
- The reason or description of the transfer.
- The date on which the transfer was initiated.
- The total amount of the transfer.
The transfer operation notice is an official document that you can typically find in the transaction history on your bank's website. If you cannot locate it, do not hesitate to contact your bank advisor for assistance in obtaining this document.
Please note that it is now also possible to make instant transfers for faster transactions.