When activating your 2FA, did you remember to write down your 16 character backup key as advised on the website?
If yes: simply enter this key on your 2FA application and your 6-digit ephemeral code will appear again, allowing you to connect to your ZEBITEX account.
If not: please send us by mail:
- a photo of your ID with a handwritten note dated & signed where you write:
"Following the loss of my backup key I would like to deactivate my 2FA".
- a selfie with your ID and the handwritten note held in your hand.
In the future, in order not to encounter this kind of problem and to avoid deactivation fees, we strongly invite you to write down your backup key on a piece of paper and in a safe place.