If you've encountered issues with your deposit, here are some possible reasons and steps to resolve them:
For a Credit Card Deposit:
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You may have made an error when entering your credit card numbers during its addition. If that's the case, please contact us at support@zebitex.com, providing the correct numbers.
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It's possible that you've used a card that isn't registered on our platform. In this case, we invite you to add your credit card by accessing the "Menu" section, then selecting "Identification," and finally clicking on the "Add a New Credit Card" option. Follow the instructions to add your card.
For a SEPA Transfer:
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Please note that SEPA transfers take between 24 to 48 business hours to reach us, excluding weekends and holidays. If your deposit hasn't been validated after this timeframe, it may indicate errors were made during the SEPA transfer process.
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When creating the SEPA transfer, ensure that the bank account is in the same name as the ZEBITEX account holder.
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The beneficiary name should be "DIGITAL BROKER."
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In the "Payment Reason or Label" field, please include your customer ID.
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If your deposit was suspended due to exceeding your crypto/euro deposit limits, you'll need to undergo an account verification process to access a higher deposit level.
Note: It's now possible to make an instant transfer.